Frequently Asked Questions
Q: Why Bedphones?
Unlike traditional headphones, Bedphones are designed so that they can be comfortably worn in bed. They are thin enough to fit snuggly between your ear and your pillow. Moreover, our memory wire design can be formed to custom fit any ear, any time! This means that not only will Bedphones be comfortable when worn, but also that they will stay securely on your ear during other activities.
Q: How do I pair Bedphones Wireless and Versafit?
To pair your Bluetooth Wireless headphones, please see the follwing instruction manuals:
Q: Are Bedphones just for bed?
Actually, Bedphones can and are worn in a number of other situations! Our users enjoy Bedphones during:
- Bed: Bedphones comfortably fit between your ear and your pillow.
- Travel: Bedphones come in a convenient travel case, and won't hurt after being worn for extended travel.
- Meditation/Relaxation: So light and comfortable, you might forget you're even wearing them.
- Working out: Bedphones fit securely and won't fall off. Also, they let your ears breath and won't become uncomfortable when you sweat.
- Action sports/Bicycling: Bedphones fit under helmets, but won't block out the sounds that will keep you aware and safe.
- Office Environments: Listening to Bedphones will not cut you off from the office, but will allow you to have a personal (and comfortable) music experience.
Q: What is the best way to wear Bedphones/Versafit?
Hook Bedphones/Versafit on your ears so the cable runs behind your head (down your back) instead of in front of you. Use the cable slider to tighten. We also highly recommend placing any portable music players next to your pillow or on your nightstand while using Bedphones to keep them secure.
Q: Do Bedphones/Versafit come in multiple sizes?
Nope! Our headphones are infinitely adjustable so one size fits all!
Q: How do Bedphones/Versafit sound?
We designed Bedphones/Versafit to be as thin as possible in order to exert the least amount of pressure on your ears. Being able to listen to your entire collection of music and soothing noises from the comfort of your pillow is a beautiful thing. Even so, you will find Bedphones/Versafit are arguably the best sounding headphones for their intended use.
Q: What kind of music do you recommend?
If you're using Bedphones to relax before going to sleep, we recommend soothing music, nature sounds or binaural beats played at a low volume. Our favorite music is Bedtime Beats, which is proven to help you fall asleep faster and stay asleep longer.
Q: Are Bedphones (Wired Version) compatible with my iPhone?
Yes. Bedphones are compatible with iPhones, iPods, Droids and virtually all other mobile phones and mp3 players with a standard 3.5mm headphone port. Some phones do not have a 3.5mm headphone port but typically come with an adapter cable (i.e. Lightning port to 3.5mm headphone port) that will give you full use of your Bedphones wired.
Q: Are Bedphones/Versafit okay to wear on the plane, train, and car (if I'm not driving)?
Yes. Bedphones/Versafit are very light and comfortable, making them the ideal headphones for traveling.
Q: Are Bedphones/Versafit okay to wear while working out?
Yes. Because the ear hook is made from infinitely adjustable memory wire, you can adjust Bedphones/Versafit to fit tightly on your ears for physical activity. Please note excessive sweating can cause premature wear of the replaceable foam earpad (Bedphones only).
Q: Are Bedphones Gen. 3.5 noise-cancelling or Wireless/Bluetooth?
Bedphones are not noise-cancelling. As for Bluetooth, our new Bedphones Wireless and Versafit Sport headphones are Bluetooth compatible.
Q: What are Bedphones/Versafit made of?
- Headphone cable and memory wire: PVC
- Speaker Cover: ABS covered with rubberized coating
- Driver: Metal
Q: Technical Specifications:
- Driver Diameter: 23mm
- Sensitivity: 116 dB/V ±5dB @ 1 kHz
- Impedance: 32 Ω ±15%
- Plug: standard 3.5mm stereo, gold-plated
- Cable Length: 51"/130cm
- Frequency Range: 20-20kHz
Q: How much does it cost to ship to ____?
We ship to all domestic USA locations for free! We charge a small $10 flat-rate fee for international shipments, worldwide.
Q: Do you ship to my country?
We ship worldwide daily!
Q: How long will it take to receive my order?
All orders are shipped from our fulfillment center in New Jersey within 1-2 business days. USA shipments will take 1-5 days to arrive at your door depending on shipping conditions. International shipments usually get delivered within 5-15 business days, however it may take up to 30 days depending on how quickly your shipment gets cleared through customs.
Q: Will I incur a customs charge for international shipments?
International (non-U.S.) orders are sometimes charged an extra customs fee as they enter the recipient's country. It is totally random and we have absolutely no control over this, therefore Moonbow is not responsible for any additional customs charges. We apologize for any inconvenience.
Q: What is your return policy?
We offer a 100% satisfaction guarantee. If you are unsatisfied with Bedphones/Versafit for any reason, and purchased them directly from Moonbow (not from a reseller) send them back to the address listed below within 30 days for a full refund. Inside the return package, please include your name, order number, and reason for return (for future improvements). Please do not send Bedphones/Versafit to the fulfillment center return address on your package. NOTE: For more information on returns, please see our Terms & ConditionsYou must include Return Merchandise Authorization Number on package or we cannot process refund. DubsLabs ReturnsRMA# [Insert RMA Number Here]3957 Thomas Patrick AveNorth Las Vegas, NV 89032
Q: My Bedphones/Versafit are no longer working. Can I get a replacement?
Each pair of Bedphones/Versafit purchased from our store or one of our authorized retailers comes with a one-year warranty. Simply send us an e-mail detailing your warranty request, and please include your place of purchase, name, purchase date, and order number. We will respond as quickly as we can.
NOTE: All sellers on Amazon are UNAUTHORIZED to sell Moonbow products and we therefore cannot provide warranty assistance for products purchased on Amazon.
Q: Are Bedphones/Versafit available for wholesale?
Yes, please email us at [email protected] with inquiries, or contact us using the form below.
Q: What about corporate events and gift packages?
Bedphones/Versafit make great gifts. Please email us at [email protected] with inquiries, or contact us using the form below if you would like to discuss our discounted rates for corporate gift packages.
Warning: Please do not sleep with the stereo headphone cable wrapped around your neck. It may cause strangulation. NOT SUITABLE FOR CHILDREN UNDER 13 YEARS OF AGE.
Have a question we haven't answered? E-mail us at [email protected] or contact us using form below.