Returns and Warranty

Return Policy

Bedphones and Versafit:

We offer a 100% satisfaction guarantee. If you are unsatisfied with Bedphones/Versafit headphones for any reason, and purchased them directly from Moonbow (not from a reseller) send them back to the address listed below within 30 days for a full refund. Inside the return package, please include your name, order number, and reason for return (for future improvements). Please do not send Bedphones/Versafit to the fulfillment center return address on your package. Customer is responsible for all return shipping charges and packaging. 

Weighted Blanket and Sleep Mask:

Item can be returned within 30 days of purchase if item is in new condition, unwashed, and in original packaging. Subject to 80% refund if item is determined "used" when returned. Customer is responsible for all return shipping charges and packaging. 

Adjustable Pillow: 

Item can be returned within 100 days of purchase. Customer is responsible for all return shipping charges and packaging. 

Return Address

NOTE: You must include Return Merchandise Authorization Number on package or we cannot process refund.

 

Moonbow Returns

RMA# [Insert RMA Number Here]

3957 Thomas Patrick Ave

North Las Vegas, NV 89032

 

NOTE: Due to delays with our 3rd party returns processor, refunds for returned shipments may take up to 30 days. Our returns processor is not able to pick up packages from sorting facilities; all returns must be delivered to the return address. Deliveries requiring signature confirmation may be rejected.

Warranty

NOTE: All sellers on Amazon are UNAUTHORIZED to sell Moonbow products and we therefore cannot provide warranty assistance for products purchased on Amazon.

Bedphones and Versafit:

Each pair of Bedphones/Versafit purchased from our store or one of our authorized retailers comes with a one-year warranty. Simply send us an e-mail detailing your warranty request, and please include your place of purchase, name, purchase date, and order number. We will respond as quickly as we can.

Weighted Blanket, Adjustable Pillow, and Sleep Mask:

30-day warranty against manufacturing defects. After 30 days, any issues such as threading will be considered as due to normal use and not covered. Simply send us an e-mail detailing your warranty request, and please include your place of purchase, name, purchase date, and order number. We will respond as quickly as we can.